In any industry, it’s important to focus on offering personal customer service and making customers feel special so they want to come back. I definitely believe in positive reinforcement and giving love to whomever I can.” “A lot of businesses, when they see a certain employee mentioned in a positive light, they will give props to that employee. “If I have a great staff interaction, if I’m able to get their name, I will shout them out,” Andi said. Even if your products are flawless, interactions with staff can change customers’ perspective on their visit as a whole.Īndi recognizes the importance of customer service and makes sure to include a note about restaurant staff in all of her reviews, sometimes mentioning specific team members who made her experience special. on Yelp Increase employee morale and customer serviceĪ restaurant experience is not only about the food. Read reviews thoroughly to see what customers think you’re doing well (and should keep doing) and if there are changes to products, services, or processes you can implement to improve the customer experience. Whether reviews are critical or encouraging, they can serve as learning opportunities that help you grow as a business owner. I believe in giving it with love and with the idea that they can take it or they can leave it.” “We wanted to spread the hummus throughout, and it was a little bit awkward. “We had this amazing pita and this incredible hummus that was chunky and clearly homemade, but the eating experience was a little bit difficult,” she said. She included this advice in her review, hoping the restaurant team would take it into consideration for future customers. When this happens, take a step back and think about how you can use this feedback to improve and grow your business.įor example, while Andi gave Think Greek five stars, she still had notes on how the food could be even better. Some might contain constructive criticism. on Yelp Use constructive feedback to strengthen product or service offerings For example, if there’s a memorable food item multiple customers mention, you can highlight it on your Instagram or offer a deal on the item to garner more interest and keep people talking. Using this information, you can emphasize and market these features or products the most in the future. When reading reviews, determine what customers find to be the most memorable aspects of your business. “I don’t know if some people scrolling on the app are going to see my entire review, so I think having that little pro tip at the top is good,” Andi said. She employs a standard format in each review and starts every one with her main takeaways about the business and what stood out to her the most. Use their feedback to boost visibility of your strong points to attract potential customers and build brand recognition.Īndi said she tries to be thoughtful in her feedback to benefit both Yelp users and business owners. If you’re great at something, customers will talk about it-and you should too. Uncover the standout elements of your business After a memorable visit to Think Greek, she was inspired to leave a detailed review about her experience.ĭive into the thinking process of a reviewer to discover the multiple ways online feedback can help your business. puts just as much energy into crafting Yelp reviews, leaving thoughtful feedback she hopes will help the businesses she loves succeed. She always keeps customer service top of mind, regularly reading and responding to Yelp reviews to engage with Think Greek’s customer base.įrom the other side of the counter, Yelp Elite reviewer Andi P. Lucie, Florida, a two-time winner of Yelp’s Best Bite on the Beach, General Manager Rosanne Leo knows there’s more to a restaurant than a great bite of food. They’re also a great way to get direct-and free-customer feedback to improve business operations, products, services, and the overall customer experience.Īt Think Greek in Port St. Online reviews can be a powerful tool to entice future customers to your business.
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